Call our Member Service Representatives at 800-742-5582 and we’ll be happy to help.
Whenever you see a transaction that you don’t recognize on your statement, you should first contact the merchant in question and attempt to retrieve the funds. If you need further assistance, contact a Democracy FCU Member Service Representative. Before you make the call, please be sure to have the following items completed and available:
1. Member Dispute Form
2. A signed detailed statement.
3. Any correspondence between yourself and the merchant, including receipts.
4. If you are disputing an ATM transaction, please provide any receipts received.
Contact us before you travel internationally. Visa security is tight on international transactions due high rates of fraud.
Democracy FCU Members have access to a network of Shared Credit Union Branches and Surcharge Free ATM's across the country.
If you are using a screen reader and are having problems using this website
please call 703-647-7095 or toll-free at 800-742-5582 ext. 7095 for assistance.