Is text banking secure?
Only the mobile numbers that you enroll in the service can access your accounts. In addition, no confidential information is transmitted in text messages. Users should delete text messages after obtaining information.back to top
Which wireless carriers are supported?
The popular U.S. wireless phone carriers as well as several regional carriers are supported. back to top
How do I access text banking?
The first mobile number enrolled in mobile banking can be used for text banking after it has been validated. A mobile number can be validated by entering the validation token sent via SMS to your mobile phone into the “Verify Now” or Pending Validation screen on the mobile device. You can then text commands to your validated mobile number using the following short code: 46928.back to top
Can I safely recycle or dispose of my cell phone if it has text banking on it?
Yes. Generally accepted security practices indicate all mobile devices should be wiped before they are disposed of or recycled. Check with your device manufacturer or carrier for procedures that are specific to your device.back to top
How do I check balances?
Text BAL to check your balances.back to top
How do I get my transaction history?
Text HIST to see your transaction history.back to top
10/10 DEP: $100.00
10/09 XFR W/D: $225.40
10/09 W/D: $500.00
10/09 DEP: $856.99
10/08 W/D: $7.00
How do I get a list of my accounts?
Text LIST to get a list of your accounts and their respective suffixes. In the following example response, the account ending with 9952 has a savings account with a 00 suffix.back to top
How do I get loan information?
Text LOAN to get loan information such as balance, minimum payment due, and available credit.back to top
Available Credit: $0.00
Min Payment: $41.69
Date Due: 01/10
How do I stop receiving text messages?
Text STOP to stop receiving text messages.back to top
You have stopped Text Banking. You will receive no further messages. Reply HELP for help. For help please contact us directly by phone.
How do I get help?
Text HELP to get help for text banking.back to top
Text Banking: 1msg/query. Reply STOP to cancel. Msg & data rates may apply.Text CMD for help with commands.
How do I get a list of commands?
Text CMD to get a list of commands.back to top
BAL: available balances
HIST <suffix>: history
LIST: list suffixes
LOAN <suffix>: loan info
HELP for help
STOP to cancel
TEXT NOTIFICATIONS YOU MAY RECEIVE:
Welcome message/Verification code message
Welcome to Text Banking! Your verification code is 188696.
Reply STOP to stop the text banking services feature.
Mobile Number Not Validated
You have not registered for this service.
Note: Please register your number.
Short Text Command Not Recognized
Sorry, the command “XYZ” is not recognized. Text CMD for a list of text banking commands.
Mobile Banking Technical Issues, Account Locked, and Account Blocked
Sorry, we are unable to process your request.
Mobile Number Not Activated
Please validate your mobile number to use the text banking service
Suffix Not Foundback to top
Sorry, specified suffix does not exist.
Example: “#CMD# 10”
Text LIST for list of account suffixes