Full-Time Teller (District Heights, MD)

Democracy Federal Credit Union is a full-service financial institution that strives to be a leader in the credit union industry. We are committed to our employees and members, and value diversity in the workplace. Democracy is interested in positive, enthusiastic individuals who can project a business image and have a strong commitment to customer service.  If you have that desire, Democracy is looking for you! To apply for an open position, please send us your resume.

Full-Time Teller — District Heights, MD

Job Requirements

This position reports directly to the respective Branch Manager of assigned branch location. This position is responsible for (i) performing transactional duties to serve members by receiving or paying out funds with high accuracy; (ii) maintaining accurate transactional records; (iii) providing cash receipt and payment services in accordance with credit union policies and procedures; and (iv) presenting and explaining credit union products and services to members.

Primary Duties and Responsibilities

  • Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.
  • Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
  • Assist with mail or email transactions as needed.
  • Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
  • Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers.
  • Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures.
  • Successfully cross serve credit union products and services; Meet and or exceed assigned cross serve goals
  • Promote, explain, issue and cross-sell other credit union services such as electronic services, debit and credit cards, traveler’s checks, money orders and safe deposit boxes.
  • Receive consumer loan, home loan and other payments, and ensure accuracy when posting to the computer. Generate member receipts.
  • Place holds on accounts for uncollected funds.
  • Count, check and package coins and currency.
  • Balance cash drawer at the end of the shift and compare totaled amounts to computer generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary.
  • Check night depository bags and record proper information according to credit union procedures.
  • Scan daily work and perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.

Education and/or Work Experience Requirements

  • High School Diploma or equivalent
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Excellent communication skills (oral and written)
  • Professional appearance, dress and attitude
  • Good math skills
  • Ability to operate related computer applications and other business equipment including adding machine, copy machine, telephone, computer, etc.
  • Good typing skills
  • Strong analytical and problem solving skills

Democracy Federal Credit Union is an Equal Opportunity Employer

Democracy Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or veteran’s status. In addition to federal law requirements, Democracy Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Democracy FCU participates in E-Verify.