IT Specialist

Democracy Federal Credit Union is a full-service financial institution that strives to be a leader in the credit union industry. We are committed to our employees and members, and value diversity in the workplace. Democracy is interested in positive, enthusiastic individuals who can project a business image and have a strong commitment to customer service.  If you have that desire, Democracy is looking for you! To apply for an open position, please send us your resume.

IT Specialist — Alexandria, VA

Job Requirements

This position reports directly to the Director of IT.  This position is responsible for providing day to day support and maintenance for the organization such as reports, personal computers, installed computer equipment and all related operation systems.

Primary Duties and Responsibilities

  • Provides expedient, courteous support to fellow employees by maintaining accurate and efficient operation of the core system by providing assistance, information or support with problem resolution.
  • Initiates and produces accurate and timely routine daily job stream processes, running reports as needed or requested.
  • Maintains client software and ensures appropriate safeguards are in place.
  • Installs equipment and provides support for credit union personnel with installed equipment and programs.
  • Maintains equipment and licensing agreements, ensuring that updates are completed timely with little interruption.

Education and/or Work Experience Requirements

  • Associate degree in computer information systems or similar technology certifications.
  • Two years information systems operations experience with progressive responsibilities in information systems procedures.
  • Excellent interpersonal communication skills with the ability to relay user-friendly terms and highly technical information.
  • Ability to analyze technology related issues, troubleshoot and implement technology based solutions.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.

Democracy Federal Credit Union is an Equal Opportunity Employer

Democracy Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or veteran’s status. In addition to federal law requirements, Democracy Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Democracy FCU participates in E-Verify.