Beware of payment scams
If you encounter a problem or need clarification on sending money with Zelle®, contact Democracy Federal Credit Union for assistance.
One example of a payment scam is buying event tickets at a price that seems too good to be true from a stranger and never receiving them. If the seller asks you to use Zelle® to purchase the tickets, you should refuse unless the seller is a person you personally know. Also, keep in mind that no one from Democracy Federal Credit Union will ask you to send them money with Zelle® as a test or to send money to avoid a fraud event.
Only send money to people you know and trust
Money moves fast with Zelle®, directly from checking account to checking account within minutes*. So, it’s important you know and trust the people you’re sending money to. Why? Because you can’t cancel a payment once it’s been sent if the recipient is already enrolled with Zelle®. And if you send money to someone you don’t know for a product or service you might not receive (like paying for something in advance), you may not get your money back. Keep in mind that sending money with Zelle® is similar to handing someone cash.
For more information and videos on how to use Zelle® safely, visit “How to Pay it Safe with Zelle®.”
*U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes. Zelle® and the Zelle® marks are property of Early Warning Services, LLC, and are used herein under license.