eServices FAQ

You must enroll in our Online Banking to use our Mobile Banking app. Locate our Online Banking widget on the home page. Then if you are...

1. NEW USERS (never signed into a DFCU Online Banking website before): Click the “Register” button, accept the online banking disclosures and then continue with the enrollment process
2. EXISTING USERS (if you have logged into your DFCU Online Banking account at least once on or before July 24): Enter your current username, the last six digits of your Social Security Number as your temporary password and follow the login process. 

Once you've enrolled or logged into Online Banking, be sure to enjoy the new Democracy FCU Mobile Banking app as well! If you had the app on your device prior to the upgrade on July 25, 2017, you will need to be sure you have the newest version. Android users must uninstall the old version of the Democracy FCU app and reinstall the new one. iPhone users may need to update their application if automatic updates aren't turned on. 

Go under Settings >> Security and select to edit your password. You will need to know your current password in order to change it. If you’ve been locked out of your account and can’t recall your password, click “Forgot Password” and follow the prompts to update.

Go under Settings >> Contact and edit the home address, email and or phone numbers associated with the account. You will need to enter your security questions to verify your changes before they are accepted.

In order to get text alerts, you must go under Settings >> Contact >> Mobile – select edit and check the box “I would like to receive SMS text messages to this number.” You will then be sent a code to your mobile device you will then need to enter.

Once you authorize text and email alerts (see previous question) you can now choose your alerts. You must log into Online Banking and under Settings >> Notifications. Here you will be able to update text and email alerts for Accounts, Budgets and Savings Goal items.

Go to Settings >> Accounts >> Link an External Account. You will then be given the option to add either “External view-only account” or an “External transfer account.”

The short answer is “No.” But you can transfer funds to your Democracy Federal Credit Union checking account and then subsequently transfer from your checking to your loan to make a payment.

Click on the Transfers icon and click on the “Classic” transfers tab.  Choose the account the money will be transferred from and to, the amount, date and frequency and you’re all set! If you don’t yet have the external financial institution listed under your “to account” drop down menu, simply click “Add Account” and follow the prompts to enroll.  

Yes, however there will be an interruption for up to 3-5 business days after our July 25, 2017 upgrade. We encourage Intuit product users to download a QFX/QBO file during this outage. Quicken Win/Mac Express Web Connect and QuickBooks Online (QBO) will not work during the outage.

Additionally, we ask Mint users to not open Mint for 3-5 business days after the conversion (July 25) to ensure the Mint product is properly updated. No additional action should be required.

The mobile app can only be used on the latest two versions of Apple iOS and Android mobile devices. The mobile-friendly site can be accessed using your web browser on most phones, tablets, and other mobile devices. 

When you are paying an eBill make sure to call the payee and request the address for electronic payments. A branch address likely won’t work.