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July 3, 2025 - System Maintenance
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Fraud/Unauthorized Transaction

Fraud/Unauthorized Transaction

Member Details





 






Disputed Transactions




mm/dd/yyyy

 

Please include the Zelle Payment ID, transaction amount, transaction post date, and transaction type for EACH additional transaction.

Description of Incident



Have you ever used Zelle before?

Yes
No
 
What devices do you use for Online Banking?

Phone - iPhone
Phone - Android
Phone - Other
Tablet/iPad
Other
 
Does anyone else have access to your devices?

Yes
No
 
Does anyone else have access to your username and password?

Yes
No
 

Phishing Details

Have you provided your username and password to anyone as a result of a call or text that you received?

Yes
No
 

 

 
Do you know the Recipient?

Yes
No
 
Have you transacted with the Recipient in the past?

Yes
No
 
Did you believe you were purchasing a good or service?

Yes
No
 





mm/dd/yyyy
Security
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